Privacy 2017-06-14T16:32:07+00:00

CompuMark’s Privacy Policy

Your privacy is important to CompuMark. In this Privacy Statement, you can learn what kind of information we collect , when and how we might use that information, how we protect the information, who has access to it, and what choices you have with respect to your personal information.

This Privacy Statement applies only to information collected online from the users of the,, and websites. Unless expressly stated, this Privacy Statement does not apply to any other website and does not apply to information we may collect in any other way, including offline.

Our website may contain links to sites maintained by others. This Privacy Statement does not reflect the privacy practices of those sites and if you have any questions about the privacy practices associated with those sites, please review the privacy statement posted on each site.

What Personal Information does CompuMark collect?

We collect information about our users in three ways: 1) directly from the user, 2) from our Web server logs and 3) through cookies. We use the information primarily to provide you with a personalized Internet experience that delivers the information, resources and services that are most relevant and helpful to you.

User-Supplied Information:

When you register for our services, we ask you to provide some personal information (such as your name, address, phone number, e-mail address, and certain additional categories of information). We keep this information in a contact database for future reference, as needed. We may use the information you provide to offer you CompuMark’s as well as our affiliates’ products and services that we believe may be of interest to you. If you do not want to receive such offers, you may opt out (unsubscribe) as described below.

If you contact us for customer support (including through “Live Chat”), we may ask you to provide information about your computer or about the technical or search issues you are trying to resolve. This information is necessary to help us answer your questions. We may record your requests and our responses for quality control purposes.

Web server logs:

When you visit our website, we may track information about your visit and store that information in web server logs, which are records of the activities on our sites. Our servers automatically capture and save the information electronically. Examples of the information we may collect include:

  • your unique Internet protocol address
  • the name of your unique Internet service provider
  • the city, state, and country from which you access our website;
  • the kind of browser or computer you use;
  • the number of links you click within the site;
  • the date and time of your visit;
  • the web page from which you arrived to our site;
  • the pages you viewed on the site;
  • any searches that you conducted;
  • and order information submitted through our online order system.

The information we collect in web server logs helps us administer the site, analyze its usage and to improve its content.

Third Party Services

We may use services of third parties, such as Inspectlet (see privacy policy) to help us understand how our websites is used. These services may collect information sent by a browser as part of a web page request, including IP addresses or cookies. If these third party services collect information, they do so anonymously and in the aggregate to provide information helpful to us such as website trends, without identifying individual visitors. Please see “Cookies” in the section below for information on how you can control the use of cookies on your computer.


In order to offer and provide a customized and personal service, we may use cookies to store and help track information about you. Cookies are simply small pieces of data that are sent to your browser from a Web server and stored on your computer’s hard drive. We use cookies to help remind us who you are and to help you navigate our sites during your visits. Cookies allow us to save some passwords and preferences for you so you won’t have to re-enter them each time you visit.

The use of cookies is relatively standard:

Most browsers are initially set up to accept cookies. However, if you prefer, you can set your browser to either notify you when you have received a cookie, or to refuse to accept cookies. You should understand that some features of many sites may not function properly if you don’t accept cookies.

How does Compumark use the information?

We use the information primarily to provide you with a personalized Internet experience that delivers the information, resources, and services that are most relevant and helpful to you. The information we collect helps us administer the site, analyze its usage and to improve its content as well as its functionality. The information is also used for product development purposes and to determine “charge events” and use of certain fee based services (e.g. SAEGIS Custom Search) and to track orders placed by individuals.

How does Compumark protect the personal information that it collects?

We have implemented certain appropriate security measures to help protect your personal information from accidental loss and from unauthorized access, use, or disclosure. However, please note that we cannot guarantee that such security measures will always be successful.

Who has access to the information?

We will not sell, rent, or lease mailing lists or other customer data to others, and we will not make your personal information available to any unaffiliated parties, except as follows:

  • to agents and/or contractors who may use it on our behalf or in connection with their relationship with us (for example, we may use third parties to help us with promotional campaigns);
  • and as required by law, in a matter of public safety or policy, as needed in connection with the transfer of our business assets, or if we believe in good faith that sharing the data is necessary to protect our rights or property.

We rely on some of our affiliates for support of the products and services we offer, and we share some of our back-office functions with other Thomson Reuters companies. Our affiliates are all required to preserve the confidentiality of any personal information they may access.

We will not disclose any information about your usage to unaffiliated third parties, except as necessary to service the account, to enforce the terms of use, to meet our obligations to content and technology providers, or as required by law.

Your access to some of our services and content is password protected. We recommend that you refrain from disclosing your password to anyone. To prevent unauthorized use, we also recommend that you sign out of your account or service at the end of each session. You may also wish to close your browser window when you have finished your work, especially if you share a computer with someone else or if you are using a computer in a public place like a library or Internet cafe.

Consent to Transfer

Our Websites and servers are located in various parts of the world. Therefore CompuMark may store and process your personal information in systems located outside of your home country. By using our site(s), you consent to such transfer of information. All reasonable care will be taken to ensure data security and adherence to these privacy practices DATA SECURITY We take reasonable steps to maintain the security of the personally identifiable information that we collect, including limiting the number of people who have physical access to our database servers, as well as installing electronic security systems that guard against unauthorized access. However, no data transmission over the Internet can be guaranteed to be completely secure. Accordingly, we cannot ensure or warrant the security of any information that you transmit to us, so you do so at your own risk.

How may I correct, amend or delete my personal information and/or update my preferences?

If you don’t want to receive information about our products or services, please utilize the ‘unsubscribe” mechanism within the communications that you receive from us or you may also contact us as described below:

Contact Us

Europe, Middle East, Africa

Uitbreidingsstraat 72 – 5
2000 Antwerp, Belgium
Phone + 32 2 200 89 98


22 Thomson Place
Boston, MA 02210
Phone 1-800-692-8833
Fax 1-800-543-1983


Akasaka Park Building, 19F,
5-2-20, Akasaka, Minato-ku,Tokyo,107-6119 Japan
Phone +81 3 4589 3900
Fax +81 3 4589 3240

We are committed to working with you to resolve, quickly and fairly, any complaints you may have about privacy. If you have any questions or comments, please contact us.

Privacy Statement Changes

If our information practices change in a significant way, we will post the policy changes here. This Privacy Statement was last updated on November 10, 2010.